BANKER AND CUSTOMER. In Great Britain, with tile exception of some few statutory provisions affording quali fied protection to bankers paying or collecting on behalf of their customers certain classes of cheques, orders and drafts (where, but for such protection, forged or unauthorized indorse ments might involve the banker in liability) there is no special law affecting the relation of banker and customer. Nor is there any satisfactory or exhaustive legal definition of the terms "bank," "banker," "customer." In the acts containing the statutory pro visions referred to, e.g., the Bills of Exchange Act, 1882, ss. 6o, 79, 8o and 82; the Stamp Act, 1853, s. 19; the Revenue Act, 1883, s. 17, the two last of these terms are employed and therefore call for definition. There is no attempted statutory definition of "customer" at all. The term "banker," however, is defined both in the Bills of Exchange Act and the Moneylenders Act 1900 (excluding bankers from the purview of that act) as a person or body of persons corporate or incorporate carrying on "the business of banking"—not a very helpful definition—and what that business is has been treated by the courts as mainly a question of fact; the limits of that business cannot be laid down as mere matter of law but must depend on evidence to be ad duced in any particular case (Banbury v. Bank of Montreal, 1918, A.C. at pp. 652-3). Modern banks perform, in conjunction with what is distinctive and characteristic banking business, other functions and services such as dealings in stocks and shares, trusteeships and executorships, etc., and in respect of these other services may incur liabilities. Questions may arise as to whether a bank is liable for the acts, defaults and representations of its servants or officials as being in the course of their employment. For instance, in Banbury's case, cited above, it was held on the evidence there adduced that advising on investments was not part of the ordinary business of the bank concerned, although it may be suggested that in other cases—as where a bank shares a broker's commission or acts as broker—evidence might establish the contrary. As to the distinctive tests to ascertain the meaning of "banker" and "banking business" as employed in the statutes referred to, decided cases have given some guide. In the Birk beck Building Society case it was held that the Society had, ultra vires, carried on a banking business and Buckley L. J. in that case, 1912, 2 Ch. at p. 227, indicates the characteristic features of such a business. Reviewing this and other cases Sir John Paget K.C. in The Law of Banking (3rd ed., p. 6) usefully deduces that no one can be a banker who does not take deposit and current accounts, issue cheque forms, pay cheques drawn on himself and collect cheques crossed and uncrossed for his cus tomers.
The term "customer" is without any formal definition. At one time it was thought that a single transaction, or the mere open ing of an account, without more, did not constitute a customer, such term implying some course or habit of dealing. Later cases do not take that view and hold that duration or course of dealing is not of the essence of the definition (per Lord Dunedin, 192o, A.C. at p. 68), and that a customer is created immediately the banker has accepted and opened his account and has agreed to render to him the performance of banking duties whether it be a first transaction or not (Ladbroke v. Todd, 3o T.L.R. 433; Commissioners of Eng. Scot. and Australian Bank, 192o, A.C. 683). This is in contradistinction to casual services rendered by a banker to persons who have opened no account with him. One bank may be the customer of another bank for the purposes of s. 82 of the Bills of Exchange Act, as where a foreign or non clearing bank has an account with a clearing bank that collects cheques for it (Importers Co. Ltd. v. Westminster Bank, 1927, 2 K.B. 297).
Nor does the law impose upon the banker any duty to pry into his customer's affairs. Generally speaking, a banker is not bound or expected to make inquiries as to the source from which moneys paid in by a customer are derived or the purposes for which cheques are drawn by him (Thomson v. Clydesdale Bank, A.C. 287 ; Bank of N.S.W . v. Goulburn etc. Co., 1902, A.C. 543)• But a banker may be liable as privy to a breach of trust if he permits an agent or a trustee or a person in any fiduciary char acter (as for instance a director of a company) to misapply his principal's money where, from the circumstances, the banker knew, or must be taken to have known, that such money was being misapplied ; nor is benefit to the banker an essential to his liabil ity, although it is a circumstance which may strengthen the inference that he was privy to the breach of trust (Gray v. John ston, 1868, L.R. 3 H.L. 1; Foxton v. Manchester and Liverpool Banking Co. 44 L.T. 406 ; British Elevator Co. v. Bank of Brit. N. Americc, 1916, A.C. 658). The heading of an account may show that it is in fact a fiduciary account, but any circumstances that indicate a fiduciary character may be adduced to affect the banker with notice of a trust.
The holder of a cheque has no claim against the drawer's banker for non-payment, since a cheque is not in English law an assignment of funds in the banker's hands (Bills of Ex. Act 1882 s. 53). (It is otherwise in Scotland.) And an English banker would not pay a cheque in part when there is an available balance insuf ficient for the whole sum. But in the case of cheques presented simultaneously, in total exceeding the available balance, he should pay so many of the cheques as the balance will cover. The "mark ing" of cheques by bankers does not amount to an "acceptance" by the banker as against the holder of the cheque, who still has no remedy against the banker for non-payment, although, as between bankers themselves, "marking" may be recognized in practice as a binding representation that the cheque will be met. If such marking be done at request of the drawer, he cannot, gen erally speaking, afterwards revoke authority to pay.
By s. 75 of the Bills of Exchange Act the banker's authority to pay a cheque is revoked by countermand of payment by the customer himself or by the death of the customer. A credit bal ance, although sufficient in amount, may also become unavailable to meet cheques on the bankruptcy of a customer (or liquida tion, if a company), or notice by the banker of an available act of bankruptcy, or insanity of the customer, or by attachment of the credit balance by process of court as by a garnishee order attaching the balance. As to garnishee proceedings, it is important to note that the order binds the whole balance attached, irre spective of the amount of the judgment debt in respect of which it is made (Rogers v. Whiteley, 1892, A.C. 118). As to current account, although there is no debt due until demand made by the customer, Joachimson's case (supra) expressly reserved the appli cation of garnishee proceedings to accounts current. As to deposit accounts, the terms of withdrawal or repayment, usually evidenced by the deposit receipt or note, have to be looked to in order to ascertain whether there is then a debt due or accruing due that is garnishable. Determination of the banker's authority to pay by the customer's countermand, generally called "stopping a cheque," requires consideration. For if the banker pays after such counter mand he is liable to the customer for having paid contrary to his mandate or authority, and cannot charge him with the pay ment. Such countermand, however, to be effective must have actually reached the banker and must be unequivocal and free from ambiguity both in its terms and method of communication ; e.g., a banker is not bound to act upon an unconfirmed telegram but in case of doubt is justified in reserving payment for such reasonable time as in the circumstances allow of enquiry (Curtice v. London City and Midland Bank, 1908, 1 K.B. 293). In the case of an authenticated telegram wherein the customer erro neously gives the wrong number of the cheque he desires stopped, the court regards the number as the one certain means of identi fication, and will not lightly put upon the banker the fault by reason of other circumstances alleged to be such as to put him upon inquiry (Hilton v. Westminster Bank, 1926, W.W. 332. House of Lords; 43 T.L.R. 124). A banker is not bound to cash a cheque out of the advertised business hours, but, were he to do so, would he be liable to the drawer who had stopped the cheque on the re-opening of business hours next day? This question was raised, but not decided, in Baines v. National Provincial Bank, 32 Com. Cas. 216, where it was held that the payment, having been made within five minutes after closing time, was within such a reasonable margin as to constitute it a payment within business hours.
With regard to the collecting banker, qualified protection against the perils of conversion is afforded by s. 82. Without such protection the customer's want of title may render the banker liable, since by collecting on an instrument to which the customer has no title or a defective title he is assisting in conversion of the true owner's property (Arnold v. Cheque Bank, 1876, I C.P.D. 578; Fine Art Society v. Nina Bank of London, 1886, 17 Q.B.D. 705). S. 82 enacts that "where a banker in good faith and without negligence receives payment for a customer of a cheque crossed generally or specially to himself and the customer has no title or a defective title thereto, the banker shall not incur any liability to the true owner of the cheque by reason only of having re ceived such payment." In Gordon v. Capital and Counties Bank, 1903, A.C.24o it was held by the House of Lords that a banker is not, within this section, "receiving payment for" the customer if he had credited the cheque as cash and allowed or agreed to allow the customer to draw against it before clearance, since he thereby becomes holder for value and collects for himself. Hence by an amending act of 1906 it was enacted that a banker should be within s. 82 "notwithstanding that he credits his customer's ac count with the amount of the cheque before receiving payment thereof." The protection thus accorded is strictly qualified by the holder of proof upon the banker that he acted "without negli gence" (Sonchette v. London County Westminster and Parrs Bank, 192o, 36 T.L.R. 195) in every stage of the process of col lection, from the taking of the cheque to the receipt and disposi tion of the money. And on the other hand it is not merely the re ceipt of the proceeds of the cheque that is protected but "every step taken in the ordinary course of business and intended to lead to that result" (per Lord Macnaghten in Gordon's case, cited above, at p. 244). The test of negligence is whether the transac tion of paying in any given cheque (coupled with the circum stances antecedent and present) is so out of the ordinary course that it ought to arouse doubts in the banker's mind such as to throw on him the duty of making inquiry. Instances of negligence familiar in decided cases, which are numerous, are : failure to de tect an obvious non-correspondence of indorsement with the name of the payee (190o, I Q.B. 27o) ; indorsement on the cheques payable to different persons being in the same hand writing ; a company's cheque sent home for amendment alteration not initialled by both the directors who draw it (Sonchette's case above) ; omission to make inquiries as to a customer opening an account and paying in a stolen cheque (St. John Hampstead v. Barclay's Bank, 39 T.L.R. 229; Ladbroke v. Todd, 1914, 19 Com. Cas. 256) ; cheque payable to order of a public official endorsed and paid into his private account (Ross v. London County Iestminster and Parrs Bank, 1919, I K.B. 678) ; cheque payable to a company indorsed and paid into a director's or sec retary's private account, the company's account being kept else where (Hannan's Lake View v. Armstrong, 1900, 16 T.L.R. 236; Underwood v. Barclay's Bank, 1924, I K.B. 775) ; cheque marked "account payee" where the circumstances raise a doubt as to whether the proceeds are being placed to that account—the words being a direction to the collecting bank so to place them (Bevan v. National Bank Ltd., 23 T.L.R. 65; and see Importers Co. Ltd. v. Westminster Bank, 1927, K.B.,'as to clearing bank acting for collecting bank). For cheques not crossed and bills there is no protection against the risk of innocent conversion in collection. The damages in conversion, by collecting cheques to which cus tomer has no title, may be mitigated by proof that the proceeds of cheques have been in some part applied to the proper purposes of the true owner (Underwood's case, Sonchette's case, supra), and an inquiry may be ordered accordingly.
If a banker can show that he holds a cheque as holder in due course, as having given value for it without notice of any defect in title, he of course needs no protection, for it is then his own property. If, for instance, a banker has credited his customer with the cheque on an agreement express or implied that he may draw against it before clearance, he may, if there is nothing to impute to him notice of any defect in title, be in such a position. Mere crediting in the books without such an agreement will not suffice (A. L. Underwood and Co. v. Barclay's Bank supra). And no forged endorsement must intervene, for forged signature confers no title at all.
In cases not covered by statutory authority where forgery or fraud intervene the banker has to rely on general legal princi ples. He cannot charge his customer with payments made on a forgery of the customer's signature; but if the customer has adopted the forgery or, having knowledge or reasonable ground for belief that it has been committed, has failed to warn the banker, the customer may be estopped from disputing the bank er's right to debit him (Vagliano v. Bank of England, 1891, A.C. 107 ; McKenzie v. British Linen Co., 1881, App. Cas. 82). Bona fide payment on a forgery to an innocent holder is payment under mistake of fact, but in case of negotiable instruments it is open to debate whether recovery back of the money so paid is permissible in any circumstances, having regard to the strict rule applied to negotiable instruments as stated and applied in London River Plate Bank v. Bank of Liverpool, 1896, 1 Q.B. 7 and referred to by Lord Cave L.C. in Jones v. Waring and Gillow, 1926, A.C. at p. 684; but see Imperial Bank of Canada v. Bank of Hamilton, 1903, A.C. 49, where the strictness of the rule was questioned.
Bankers generally consent to receive for safe custody customers' property such as plate, securities and other valuable things. It has been debated whether a banker in such cases is a gratuitory bailee or a bailee for reward ; in the former case he is liable only for neglect of such precautions as "a reasonably prudent and careful man may fairly be expected to take of his own property of the like description" (Giblin v. McMullen, 1868, L.R. 2 P.C. 317), whereas a bailee for reward is bound to provide at his own expense all appliances and safeguards possible. In view, however, of the well-known fact that bankers already have provided strong rooms, safes, etc., which are available, the test in both cases might be regarded as very much the same in practical effect.
Generally speaking, in the United States, according to charter, there are two types of banks, national and State ; the former being chartered by the Federal comptroller of the currency and the lat ter by the banking departments of the respective States. Under State charters, there are State banks and trust companies. The banking functions of the national banks, trust companies and State banks, with the exception of trustee or so-called mutual savings banks, are essentially similar. In a few States, mutual savings banks have been chartered. These banks have no capital stock, and the earnings, beyond that which is paid as dividends to the depositors, are placed in the guarantee fund. National banks which have the right to act in a fiduciary capacity are governed in that capacity by the laws of the State in which they are located. All national banks must be members of the Federal Reserve Sys tem; membership is optional with State banks, with the exception of the mutual savings banks which, under the Federal Reserve Act, are ineligible for membership.
In the State of New York the State statute provides that only mutual savings banks may use the word "savings"; other banks, having in effect savings departments, call them special interest departments or thrift departments. In mutual savings banks, the investment of savings deposits is carefully regulated by law. Mutual savings banks have one kind of deposits only, viz., savings. In these banks the agreement between the bank and the customer is specific : to return the funds to the depositor upon his written order and the presentation of his pass-book. This pass-book is a contract between the bank and its depositor, while a checking account pass-book in other types of banks is merely a memo randum of the deposits. In some States a part of the capital and surplus of the banks is segregated for the savings department, and the savings deposits are segregated and invested in accordance with specific legislation. A 3o day notice governing withdrawals of savings deposits is made especially desirable by the fact that under the Federal Reserve Act and under some State statutes con siderably less reserves are required if this provision is used. Under ordinary conditions this advance notice of withdrawal is seldom required. In time of stress, however, strict conformity with the requirement would be exacted, in order that the bank might not be embarrassed by lack of money. A stockholder in a national bank, and in most cases in a State bank, is liable in the event of the bank's failure to an amount equal to the par value of his stock.
This provision is for the further protection of the bank's customers.
When making deposits, the customer should have (a) his bank pass-book, (b) the deposit-slip made out identically with the pass book, (c) the items arranged in the same order as they are listed on the deposit-slip, (d) the proper certificates relative to income tax attached to the bond coupons, (e) the cheques properly in dorsed. If the customer is an officer of a corporation and presents for deposit to his own account a cheque drawn by him to his own order, many banks will not accept it unless they have the written authorization of the corporation to do so. Some banks make a practice of accepting such deposits and protect themselves by insurance.
To secure payment on a cheque, it must be indorsed by the depositor in one of several ways, by writing on the back of the cheque : (a) In blank, "John Smith." An indorsement in blank is dangerous to the depositor unless he presents it at once at the bank. If it is lost or stolen, the holder can readily cash it. Under no circumstances should a cheque having this indorsement be sent by post ; (b) "Pay to the order of Blank National Bank, John Smith." Under this indorsement, if the cheque is lost or stolen, it cannot be negotiated, except through forgery. The customer is fully protected. This is the best indorsement. A cheque having it can be safely sent by post ; (c) "Without recourse, John Smith"; (d) "Pay John Jones only, John Smith"; (e) "Pay Blank National bank, for account of John Jones, John Smith." The "third party indorsement" is used widely by partnerships, corporations and associations, in depositing cheques to the account of employes, who may be travelling or away from home, or who for any reason are not in a position to indorse the cheques personally.
Under the law, the holder of cheques is required to deposit them within a "reasonable time" ; otherwise, there is danger of the release of indorsers. Furthermore, the cheque holder will be the loser if the bank fails after such "reasonable time." Cheques should be deposited not later than on the first business day suc ceeding that on which they are received. The customer's money, upon deposit, becomes the property of the bank. The bank ad mits that it owes the customer that amount, and, in the case of a savings deposit, promises to repay the customer in accordance with the rules in the pass-book in which the customer's deposit is re corded. In the case of a checking account, the bank promises to repay the money immediately upon the presentation of a cheque. In accepting this arrangement, the customer, by impli cation, agrees to prepare his cheques with care, i.e., to date them, to begin filling in the cheque at the extreme left, and to draw a heavy wave-like line through unused space, to make the figures plainly and close up to the dollar mark, to write clearly, using plenty of ink, and to use either a cheque form prepared by the bank or else a blank cheque. A cheque form of another bank should never be utilized. These safeguards will make fraudulent alteration difficult.
Under the standard form of collection agreement recommended by the American Bankers' Association, when the customer deposits cheques or drafts in a bank on another bank, these cheques or drafts remain the property of the customer until they are collected by the customer's bank, and the customer cannot draw against them until collection has been made. If the cheques or drafts are lost or destroyed, or the bank on which they are drawn fails before they are paid, the customer loses, although he may recover from the person originally drawing the cheques or making the drafts. It is the customer's right to have his cheque cashed in legal tender only, without specifying the kind of money he shall accept. However, the bank is usually willing to pay the customer in whatever kind of money the customer desires, though at times it may decline to pay in gold coin.
At stated intervals, or upon request, the bank returns to the customer his cancelled cheques, together with a statement of his account. If a forged cheque is included, the customer should im mediately notify the bank of the forgery and return the cheque to the bank, and the bank is bound to credit the customer's account. If the bank pays a cheque which has been "raised," the bank can charge the customer only the original amount of the cheque, unless it was so carelessly drawn as to lend itself to fraudulent manipulation. If the bank pays a cheque which has a forged indorsement, it is under obligation to reimburse the cus tomer. If the customer does not notify the bank of a "raised" or forged cheque within a reasonable time after the receipt of his cancelled cheques, the bank is not bound to credit him.
A bank certifies a cheque simply as an accommodation and is under no obligation to do so. A certified cheque gives assurance of payment. If the amount on a certified cheque has been "raised," the customer would receive only the amount of the original cheque.
The customer who has drawn a cheque has the right to stop payment. The stop order should give the number, the date and the amount of the cheque, and to whose order it was drawn, and must reach the bank before the cheque is presented for payment. Banks usually require written verification of a telephone stop order. The holder of a stopped cheque can recover against the drawer and indorser if he has purchased the cheque within a reasonable time after date, without notice of any defence. This is by virtue of the special rules applicable to negotiable paper.
The customer desiring to do so may borrow money from the bank on a promissory note, due on a specified date, or may bor row on a demand collateral note. If the customer has collateral, consisting of bonds listed on the stock exchange, his note usually will be discounted or a loan allowed at once by the officers of the bank. If his collateral is in real estate, notes, trade acceptances, or personal indorsement, more time is necessary, in order that the discount committee may pass on the matter. If money is secured on a promissory note, the customer receives in cash the difference between the face value of the note and the interest for the specified time. If a loan is made on a demand collateral note, the customer receives the face value of the note. An interest statement to the customer is made monthly.
As to promissory notes, a customer should remember that (a) a note bears interest before maturity only if so stated, (b) if no mention of interest is made, interest begins on the date the note becomes due and at the legal rate obtaining in that State, (c) notes due on Sunday fall due on Monday, (d) notes due on a holiday, or on Saturday when Saturday is a half holiday, fall due on the next business day. (W. E. AL.)